Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat personal information.

We may collect, store and use the personal information that you provide us with, for example, when making an enquiry via our contact form. This information may include details such as your name, address, date of birth, prescription details, e-mail address and telephone number.

We may use the personal information to provide you with the services / care you have requested and/or action any requests/answer any queries submitted via our contact form, to inform you of when your appointments are due or any changes to them.

Personal data about you is held in the company’s computer system and/or in a manual filing system.  The information is not accessible to the public; only authorised members of staff have access to it.  Our computer system has secure audit trails and we back-up information routinely.

To provide proper and safe dental care, we may need to disclose personal information about you to your general medical practitioner, the hospital or community dental services, other health professionals caring for you and/or any private dental schemes of which you are a member. Disclosure will take place on a ‘need-to-know’ basis. Only those individuals/organisations who need to know in order to provide care to you – or in order to ensure the proper administration of Government (whose personnel are covered by strict confidentiality rules) – will be given the information.  Only the information that the recipient needs to know will be disclosed. In very limited circumstances or when required by law or a court order, personal data may be disclosed to a third party not connected with your health care. In all other situations, disclosure that is not covered by this policy will only occur when we have your specific consent.  Where possible, you will be informed of these requests for disclosure.

You have the right of access to the data that we hold about you and to receive a copy.  Access may be obtained by making a request in writing and the payment of a fee of up to £10 (for records held on computer) or £50 (for those held manually or for computer-held records with non-computer radiographs). We will provide a copy of the record within 40 days of receipt of the request and fee (where payable) and an explanation of your record should you require it.

Our website uses cookies. Please see our separate Cookie Policy regarding what cookies are and how we use them. We may also provide links to other websites. These are provided solely for the convenience of our website users and we are not responsible for them. You may therefore wish to read the privacy policies of those sites before using them.

We may update this Website Privacy Policy from time to time by posting a new version on our website. You should therefore check this page occasionally to ensure you are happy with any changes.

If you have any queries about our Website Privacy Policy or wish to have the personal information which we hold about you amended, updated, removed or accessed, please write to us by email to [email protected] or by post to The Exeter Dental Centre Limited, 17 Castle Street, Exeter, Devon EX4 3PT or contact us on 01392 272 350.

Call us on 01392 247 636 to talk about your treatment